Shipping Policy
At Rawaa Online Store, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines important details regarding our shipping process, delivery timelines, costs, and other essential information to ensure a smooth shopping experience.
Shipping Locations
We currently ship to customers in the Pakistan. All orders are processed and shipped from our international facility. Please note that we do not offer shipping to other regions at this time.
Order Processing Time
All orders are processed within a standard handling time before shipment. This process typically takes 1 to 3 business days. During peak seasons, promotions, or high order volumes, processing times may be slightly extended. Once your order has been processed, it will be dispatched for delivery.
Shipping Methods and Costs
We offer two shipping options to meet your needs. Standard shipping is available at a cost of $29 and is ideal for customers who prefer an economical option. Expedited shipping is available at a cost of $39 and provides faster delivery for those who need their orders sooner. Shipping charges are clearly displayed at checkout before completing your purchase.
Estimated Delivery Time
Delivery times vary depending on the selected shipping method. Standard shipping typically takes between 14 to 28 days, including handling time. Expedited shipping usually takes between 5 to 7 business days. Please keep in mind that these are estimated delivery times and may vary due to external factors.
Customs, Duties, and Taxes
All international shipments are sent under Delivery Duty Unpaid (DDU) terms. This means that any customs duties, taxes, or import fees are the responsibility of the customer and must be paid upon arrival in the destination country. Customs clearance may take an additional 1 to 3 days depending on local regulations.
Delays and Unexpected Issues
While we strive to deliver all orders within the estimated timeframes, delays may occur due to factors beyond our control. These may include customs inspections, shipping carrier delays, weather conditions, or other unforeseen circumstances. We appreciate your patience and understanding in such situations.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and stay updated on its delivery status.
Incorrect Shipping Information
It is the customer’s responsibility to ensure that all shipping details provided at checkout are accurate and complete. We are not responsible for orders that are delayed or lost due to incorrect or incomplete shipping information.
Lost or Stolen Packages
Rawaa Online Store is not liable for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you experience such an issue, we recommend contacting the shipping carrier directly for assistance.
Bulk Orders
For bulk orders of 10 or more items, custom shipping rates and delivery timelines may apply. We encourage you to contact us in advance to receive a tailored quote and further assistance.
Contact Us
If you have any questions or concerns regarding shipping, please feel free to contact us at rawaa.onlinestores@gmail.com. Our team is always here to assist you and ensure a smooth delivery experience.
