We offer a wide range of women’s footwear including heels, flats, mules, khussa, and wedges. Our collection is carefully selected to provide a blend of trendy western styles and traditional designs suitable for every occasion.

Yes, we deliver nationwide across Pakistan. No matter which city you are in, you can place your order and have it delivered to your doorstep.

Delivery usually takes 3 to 7 business days depending on your location. Orders in major cities may arrive faster, while remote areas may take slightly longer.

Shipping charges may vary depending on ongoing promotions or order value. In some cases, we may offer free delivery, while standard shipping charges will be shown at checkout.

We offer Cash on Delivery (COD) as well as online payment options for your convenience. You can choose your preferred method at checkout.

No, currently we do not offer an open parcel option. However, you can contact us immediately if there is any issue with your order after receiving it.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details. We will review the issue and provide a suitable solution.

Yes, we offer a 7-day return policy. You can request a return or exchange within 7 days of receiving your order, provided the item is unused and in its original condition.

To request a return or exchange, simply email us at rawaa.onlinestores@gmail.com with your order details. Our team will guide you through the process.

No, items purchased on sale or discount are not eligible for return or exchange.

Yes, refunds are issued once the returned item is received and inspected. The amount will be refunded through your original payment method within a few business days.

You can cancel your order before it has been shipped. Once the order is dispatched, cancellation will not be possible.

Once your order is shipped, you will receive tracking details via email or message. You can use this information to track your order status.

Currently, we do not offer custom or personalized footwear. All products are sold as shown on our website.

You can contact our customer support team anytime at rawaa.onlinestores@gmail.com. We are always here to assist you with your queries and concerns.